Terms of Service
These are the terms that apply when you use tryallay.com or buy from us. By using the site or placing an order, you agree to them. We've written them the way we write everything: plainly. If anything here is unclear, ask us before you order, not after.
What Allay is and isn't
Allay is a dietary supplement designed to be taken alongside GLP-1 medication. It supports comfort, gut health and nutrient intake. It is not a medication, not a treatment, and not a substitute for anything your prescriber has told you to do. Our playbook, emails and research summaries are educational content: they describe what studies and user communities report, and they are not a diagnosis, treatment plan or medical advice for your individual situation.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Talk to your doctor or pharmacist before starting Allay, especially if you are pregnant or nursing, take other medications, or have a medical condition. If you experience an adverse reaction, stop taking Allay and contact your healthcare provider.
Who can order
You must be 18 or older to buy from us, and able to enter a binding agreement. By ordering, you confirm both. We ship to the United States, Canada, the United Kingdom, Australia and New Zealand; if we expand, this page will say so.
Orders, pricing and payment
Prices are shown in the currency for your country and can change; the price you pay is the price shown at checkout. An order is accepted when we confirm it by email. We can refuse or cancel an order, for example when we suspect fraud, when a listing contained an obvious error, or when stock runs out; if we cancel, you get a full refund. Applicable taxes are calculated at checkout.
Occasionally a price or description on the site will contain a mistake. When that happens we fix it, and we won't hold you to an order built on our error, nor are we bound to sell at an obviously wrong price.
Subscriptions
If you choose subscribe and save, your order renews automatically at the interval you picked, at the subscription price, charged to your payment method on file. We remind you by email before each renewal. You can cancel in two clicks from your account, any time, effective from the next renewal. No phone calls, no chatbot maze, no retention scripts. Pausing and skipping work the same way. Already-shipped orders follow the Return Policy like any other order.
Shipping and delivery
Delivery estimates are estimates, not promises; carriers have their own weather. Risk passes to you when the package is delivered to your address. Wrong or damaged deliveries are covered in our Return Policy, including the timelines for reporting them. Make sure your shipping address is correct at checkout; we can't recover packages sent to an address you mistyped, though we'll always try to help.
Guarantee and refunds
Your first order is covered by our 30-day empty-bottle guarantee. The full terms, including the condition and how to claim, are in the Return Policy, which is part of these terms. The short version: take all 30 days, don't feel the difference, the empty bottle gets your money back.
Third-party products we recommend
Our playbook and content recommend products we don't sell: protein, fiber, electrolytes and more. We recommend them on merit, based on our research. But they are other companies' products: we don't make them, don't warrant them, and aren't responsible for them. Check their labels and their terms as you would any purchase. If a recommendation ever involves an affiliate relationship, we label it as such.
Your account and conduct
Keep your account details accurate and your password to yourself; you're responsible for activity under your account. Don't use the site to do anything unlawful, don't scrape or copy it at scale, don't try to break it, and don't abuse the guarantee or our support team. We can close accounts that do.
Reviews and what you send us
If you submit a review, a photo or feedback, you give us a non-exclusive, royalty-free license to use it in our marketing, and you confirm it's your own honest experience. We only publish customer quotes with permission, and we never edit a review to change its meaning. We don't pay for positive reviews and we don't remove honest negative ones.
Our content
The Allay name, wordmark, site content, playbook and research summaries are ours or licensed to us. You're welcome to share our content for personal, non-commercial use with credit. You may not resell it, republish it as your own, or use our name to sell something else.
Disclaimers and limits
We stand behind our product with a real guarantee, and we keep this section honest rather than endless. The site and its content are provided as is; we don't promise the site will always be available or error-free. To the maximum extent permitted by law, our total liability for any claim related to the site or a purchase is limited to the amount you paid us for the order in question, and we're not liable for indirect or consequential damages. Nothing in these terms limits liability that can't legally be limited, and nothing here takes away consumer rights the law gives you.
You agree to hold us harmless from claims arising out of your misuse of the site or violation of these terms.
Changes to these terms
We may update these terms as the business evolves. The date at the top always tells you the current version, and significant changes will be announced by email. Changes apply to orders placed after the change, never retroactively.
Contact
Questions about these terms: support@tryallay.com. A human answers within one business day.