FAQ
The questions we get most, answered the way we answer everything: plainly. Can't find yours? Email support@tryallay.com and a human answers within one business day.
The product
What is Allay, in one paragraph?
Allay is a daily companion supplement for people on GLP-1 medication: 2 clear capsules a day. It combines ginger and vitamin B6 for comfort, probiotics, digestive enzymes and zinc-L-carnosine for your gut, and a micronutrient safety net for the days you eat less. It's the part of the GLP-1 stack you can't buy in one bottle anywhere else. The rest, protein, fiber, electrolytes, we just tell you where to get.
Does Allay replace my medication?
No. Never. Your GLP-1 does the work; Allay makes it livable. It's a supplement designed to be taken alongside your medication, not instead of it. Any decision about your medication belongs with your prescriber.
Which medications does it go alongside?
Allay is formulated for people on any GLP-1 medication. It addresses the side effects and nutrient gaps that come with the territory: the slowed stomach, the smaller meals, the shot-day dips. Tell your doctor or pharmacist you're taking it, as you should with any supplement.
Why delayed-release capsules?
Because your GLP-1 slows your stomach. That's not a side effect, that's how the medication works. But everything else you swallow sits in that slowed stomach too, which is why regular supplements can burn, repeat or come back up. Allay's capsules stay sealed until they're past the slowed stomach. They open where they should, not where it hurts.
Why is the capsule clear?
Because there's nothing to hide. No colorants, no titanium dioxide, no opaque shell. What you see through the capsule is what you swallow, and the full breakdown is on the label and on this site.
What did you leave out, and why?
No berberine, no iron, no black pepper extract (piperine). Left out by design, because you take Allay alongside medication and those three are the usual suspects for interactions and absorption interference. Also no fillers, no artificial colors, flavors or sweeteners. The label lists what's in; we're just as upfront about what's out.
Is Allay free from allergens?
Allay contains no gluten, dairy, soy, egg, fish, shellfish, tree nuts, peanuts or sesame. The other ingredients are hypromellose (the clear delayed-release capsule) and organic rice hull concentrate. Nothing else.
How do I take it?
2 capsules a day, with water, at whatever moment you'll actually remember. That's the whole routine. Nothing to mix, nothing to time, nothing to refrigerate. One bottle is 30 days.
When will I feel the difference?
Honestly: it varies, and anyone who promises you a day number is guessing. Comfort support can be felt within the first days; the gut and micronutrient layers do their work over consistent weeks, which is exactly why our guarantee asks you to take all 30 days before judging. If you finish the bottle and don't feel it, the empty bottle gets your money back.
Is Allay tested?
Every batch is third-party tested, and the certificates are available. We also publish the research behind every formulation choice on our Research page: the studies and the community threads we worked through. No claim without a source. That's the standard the whole brand is built on.
Can I take Allay if I'm pregnant, nursing or on other medication?
That's one for your prescriber. We're serious about this: if you're pregnant, nursing, on other medications or managing a condition, talk to your doctor or pharmacist before starting any supplement, including ours.
Shipping
Where do you ship?
The United States, Canada, the United Kingdom, Australia and New Zealand.
How long does delivery take?
All orders have an estimated delivery time of 3-7 business days. You get a tracking link as soon as your order ships, and these are estimates, not promises; carriers have their own weather.
Will I pay customs or import fees?
No, the fees are all calculated in the price.
My order hasn't arrived. What do I do?
Check your tracking link first; most answers are there. Still stuck, or has tracking gone quiet for more than a few days? Email support@tryallay.com with your order number and we'll chase it down.
My order arrived damaged or contains the wrong items.
Email support@tryallay.com within 7 days of delivery with your order number, plus a photo if it's damage. Wrong orders get corrected at no cost to you; damaged products get replaced right away. Full details in our Return Policy.
The guarantee
How does the 30-day guarantee work?
Take all 30 days. Don't feel the difference? The empty bottle gets your money back. Literally: you email us, we send you the return address, you ship the empty bottle back, and your refund lands within 3 to 5 business days of it arriving. No forms, and nobody will try to talk you out of it.
The guarantee covers your first order, one bottle per customer, claimed within 45 days of delivery. The full terms are in our Return Policy, upfront and in full, because we want you to take us up on it.
Why do I have to finish the bottle?
Because a half-used bottle can't tell you anything. The delayed-release capsules and daily probiotics need consistent weeks, not a scattered handful of days. If you finish it and still don't feel it, you've earned your money back, fair and square.
Can I return an unopened bottle?
No, and here's the honest reason: a supplement that has left our warehouse can never be restocked or resold, opened or not. It's the same reason your pharmacy won't take medication back. The only thing that ever ships back to Allay is an empty bottle under the guarantee.
Subscription
How does subscribe and save work?
You take your shot weekly; this works the same way. A bottle arrives every 30 days at the subscription price for your country, always lower than buying one-time, so you never run out and never reorder. Prices are shown in your local currency at checkout. We email you before every renewal, no surprises.
How do I cancel, pause or skip?
From your account, in two clicks, any time. We mean it: no phone calls, no chatbot maze, no retention scripts. Pausing and skipping a delivery work exactly the same way. Cancelling takes effect from your next renewal.
Does the guarantee apply to subscription orders?
The 30-day empty-bottle guarantee covers your first order, whether that's a one-time purchase or the first bottle of a subscription. Renewals aren't covered by the guarantee, but wrong or damaged orders are always made right, first order or fiftieth.
Everything else
Where can I see the research behind Allay?
On our Research page. Every formulation choice links to its sources: the clinical studies and the community threads we worked through. We read the forums and the studies so you don't have to, and we show our homework.
What is the playbook?
Our free guide to living on a GLP-1: hydration, protein, fiber, movement, shot-day routines. It includes products we don't sell, recommended on merit, because the point is that it actually helps, not that it sells. You get it by email, free.
I have a question about my medication.
That's one for your prescriber. We'll happily tell you what the research says about the supplement side, but dosing, switching, stopping and side effects of the medication itself belong with the person who prescribed it.
How do I reach you?
support@tryallay.com. A human answers within one business day.
