Return Policy
Two things to know before you order. Your first bottle is covered by our 30-day guarantee, and we mean that literally: the empty bottle comes back to us, and your money comes back to you. What we can't accept is returns of opened or partly used product for resale. A supplement that has left our warehouse can never be restocked, the same reason your pharmacy won't take medication back. The only thing that ever ships back to Allay is an empty bottle.
The 30-day empty-bottle guarantee
Here's how it works. You take Allay as intended: 2 capsules a day, every day, for the full 30 days of your first bottle. If you don't feel the difference by the end, email support@tryallay.com with your order number. We reply within one business day with the return address. You ship the empty bottle back, and as soon as it arrives, your refund goes to your original payment method, usually within 3 to 5 business days. No forms, and nobody will try to talk you out of it.
Why the empty bottle? Because a half-used bottle can't tell you anything. Allay works through delayed-release capsules and daily probiotics, and those need consistent weeks, not a scattered handful of days. If you finish it and still don't feel it, you've earned your money back, fair and square. If you never really tried it, you haven't. We think that's honest both ways, and it's why we ask for the bottle itself, not a promise.
- Covers: your first order, one bottle per customer
- Condition: 2 capsules daily, all 30 days
- Window: claim within 45 days of delivery
- Proof: the empty bottle, shipped back to us with your order number
- Refund: to your original payment method within 3 to 5 business days of the bottle arriving
Why the first order only
Because 30 days is enough to know whether Allay is for you. Repeat orders and subscription renewals aren't covered by the guarantee, but the two sections below apply to every order you place, first or fiftieth. And your subscription cancels in two clicks, any time. We mean it.
Incorrect orders
If you received the wrong items, email support@tryallay.com within 7 days of delivery with your order number and what's off. We'll sort it out quickly and send the right order at no cost to you.
Damaged products
If your order arrives damaged, email support@tryallay.com within 7 days of receiving your package. Include your order number and a photo of the damage, and a replacement is on its way.
Questions
Anything unclear, ask us: support@tryallay.com. A human answers within one business day. If your question is about your medication itself, that's one for your prescriber. Here, we handle everything on the supplement side.